Refund Policy

At alaninumall.com, we want you to feel confident in every purchase of our Premium Nutritional Supplements. This Refund Policy outlines the terms and process for eligible returns and refunds, ensuring a hassle-free experience for retail customers and wholesale partners alike (wholesale-specific inquiries can be directed to wholesale@alaninumall.com).

1. Refund Eligibility

To qualify for a refund, all returned products must meet the following criteria:
  • The item is returned within 60 days of the delivery date
  • The supplement is unused, in its original, unopened packaging with intact seals and labels (to ensure product integrity and safety)
  • A valid order confirmation or proof of purchase is provided with the return
  • The product was purchased directly through alaninumall.com (purchases from third-party retailers or partners are subject to the seller’s own refund policies)
All premium nutritional supplements are eligible for refunds, with no exceptions for order size or product type, as long as the above conditions are met.

2. Refund Process

Step 1: Initiate a Return Request

Contact our customer support team to obtain a Return Authorization Number (RAN) and official return shipping instructions. We provide complimentary return shipping for all eligible refund requests, aligning with our commitment to fee-free customer service.

Step 2: Ship the Return

Securely package your eligible supplements, clearly mark the RAN on the outer packaging, and send the package to the designated return address. We recommend retaining the return tracking number for your reference to monitor shipment status.

Step 3: Inspection and Approval

Once your return is received at our fulfillment center, our team will inspect the items to verify eligibility. This inspection typically takes 2–3 business days from the date of delivery to our facility.

Step 4: Process the Refund

Approved refunds will be issued within 5–10 business days of inspection confirmation. All refunds are processed in USD (U.S. Dollars) and credited back to your original payment method (e.g., credit card, PayPal). Note that the time it takes for the refund to reflect in your account may vary based on your financial institution’s processing policies.

3. Non-Eligible Refunds

Refunds will not be approved for the following scenarios:
  • Products returned after the 60-day eligibility window has expired
  • Used, opened, damaged, or tampered-with supplements (this excludes minor cosmetic damage to outer packaging that does not affect product quality)
  • Returns submitted without a valid Return Authorization Number
  • Purchases made through unauthorized third-party sellers or resellers (these must be addressed with the original point of purchase)

4. Wholesale Order Refunds

Wholesale partners seeking refunds for bulk supplement orders must coordinate directly with the wholesale team at wholesale@alaninumall.com. Wholesale returns follow the same 60-day eligibility window and 5–10 day refund processing timeline, but may require additional documentation to verify bulk order details and product condition. All returned wholesale inventory must be in resalable condition to qualify for a full refund.

5. Defective or Incorrect Items

If you receive a defective, expired, or incorrect supplement (e.g., wrong product, damaged bottle), contact our support team immediately with photos of the item and your order details. We will expedite the resolution process—this may include sending a replacement at no cost to you or processing a priority refund within the 5–10 business day window, with no requirement to return the defective or incorrect item in most cases.
By purchasing from alaninumall.com, you acknowledge and agree to the terms of this Refund Policy. For further assistance with a refund request, reach out to our customer support team or the wholesale department for business-specific concerns.