Privacy Policy

At alaninumall.com, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard data from visitors, retail customers, and wholesale partners who access our website (alaninumall.com) or purchase our Premium Nutritional Supplements. By using our website, placing orders, or engaging with our services, you consent to the practices described herein.

1. Information We Collect

We gather information to fulfill orders, provide personalized support, and enhance your experience—all aligned with our mission to support your wellness and fitness goals. Data collection is limited to what is necessary for core business functions.

Personal Identifiable Information (PII)

  • Account & Order Data: When creating an account, placing an order, or requesting assistance, we may collect your full name, email address, shipping/billing address, phone number, payment method identifiers (we do not store full credit card details), and order history (including supplement types, quantities, and delivery preferences).
  • Wholesale Partner Information: For business clients contacting via wholesale@alaninumall.com, we collect business name, tax ID, bulk order specifications, primary contact details, and business shipping locations to facilitate partnership onboarding, bulk order processing, and ongoing collaboration.
  • Communication Records: We retain records of your inquiries, feedback, and support tickets (email or in-site messages) to resolve issues, track request status, and refine our service quality.

Non-Personal Identifiable Information

  • Usage & Device Data: Automatically collected data includes IP address (anonymized where possible), browser type, operating system, screen resolution, pages visited, time spent on-site, referral sources, and shopping cart activity. This data is aggregated and does not identify individual users.
  • Product Interaction Data: Information about which supplement pages you view, filters you apply (e.g., “hormone balance” or “fitness recovery”), and search queries related to nutritional needs, used to optimize our catalog and user navigation.

2. How We Use Your Information

We use collected data solely for legitimate business purposes that align with our mission and your needs:
  • Fulfill Orders: Process and ship retail or wholesale supplement orders, send order confirmations, tracking updates (per our 1–3 day processing and 6–12 day delivery policy), and manage returns or refunds (60-day return window, 5–10 day refund processing). All transactions are processed in USD.
  • Provide Customer Support: Respond to your questions about products, shipping, or refunds; resolve order-related issues; and assist wholesale partners with bulk order logistics or inventory inquiries.
  • Enhance User Experience: Analyze aggregated usage data to optimize website navigation, update product categorization, and ensure our supplement offerings match customer needs.
  • Communicate Updates: Send transactional emails (order confirmations, refund notifications) and, with your explicit consent, targeted communications about new supplement lines or wholesale partnership perks. You can opt out of promotional messages at any time.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for commercial purposes. Data sharing is limited to the following scenarios:
  • Trusted Service Providers: We share minimal data with third-party vendors for payment processing (to complete transactions in USD), order fulfillment (to enable 1–3 day processing and free shipping), and website analytics. These vendors are contractually obligated to protect your data and use it only to deliver services on our behalf.
  • Wholesale Collaboration: We share relevant business data with wholesale partners (e.g., order fulfillment timelines, bulk pricing) to facilitate collaboration, with prior agreement from both parties.
  • Legal Compliance: We may disclose data if required by applicable legal processes (e.g., regulatory requests) to protect our rights, property, or the safety of our customers and public.
  • Business Transfers: In the event of a merger or asset sale, your data may be transferred to the successor entity, with continuity of privacy protections guaranteed.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration:
  • Encryption of payment data and account credentials during transmission and storage.
  • Restricted access to PII, limited to authorized staff who complete mandatory data protection training.
  • Regular security audits of our website and fulfillment systems to identify and address vulnerabilities.
While we prioritize security, no online platform is entirely risk-free. You acknowledge that you provide information at your own discretion, and we cannot guarantee absolute security of data transmitted via the internet.

5. Your Data Rights

You have the following rights regarding your personal information, with processes designed for easy fulfillment:
  • Access & Correction: Request a copy of the data we hold about you or update inaccurate details via your account dashboard or by contacting customer support.
  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time via the link in all marketing emails (this does not affect transactional messages like order confirmations).
  • Data Deletion: Request the deletion of your account and associated data, provided there are no outstanding orders or legal obligations to retain the information.
  • Withdraw Consent: Revoke consent for promotional communications at any time, with immediate effect for future messages.
To exercise these rights, contact our support team via the website’s contact form or reach out to wholesale@alaninumall.com for business-related data requests.

6. Cookies & Tracking Technologies

Our website uses essential cookies to enable core functions (e.g., saving cart items, remembering account preferences) and non-essential cookies for analytics (to improve site performance). You can adjust your browser settings to block non-essential cookies, though this may limit access to certain features (e.g., saved order history).

7. Third-Party Links

Our website may contain links to external sites (e.g., wellness resources or fitness guides). We are not responsible for the privacy practices or content of these third-party platforms, and we encourage you to review their privacy policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or business needs. Any updates will be posted on this page, and continued use of our website after changes take effect constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact our privacy team via the website’s contact portal or reach out to our wholesale department at wholesale@alaninumall.com for business-specific privacy inquiries.