At
alaninumall.com, we’re dedicated to delivering responsive, supportive service for all your needs related to our
Premium Nutritional Supplements—whether you’re a retail customer or a wholesale partner. Our policy is rooted in transparency and care, ensuring you have a seamless experience from inquiry to post-purchase support.
Our team is focused on helping you succeed in your wellness and fitness journey. We prioritize timely, clear communication and proactive resolution for any questions or issues related to products, orders, shipping, or returns. For wholesale-specific support, our dedicated team is available via wholesale@alaninumall.com to address bulk order logistics, partnership queries, and inventory needs.
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General Inquiries (Retail Customers): Reach us via the website’s contact form or dedicated support email for questions about product formulations, order status, or refund processes. We aim to respond to all non-urgent inquiries within 1–2 business days.
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Wholesale Partner Support: Direct all business-related questions (bulk order quotes, delivery coordination, account management) to wholesale@alaninumall.com, with priority responses provided within one business day for active partners.
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Order Urgencies: For time-sensitive issues (e.g., missing shipments, incorrect orders), mark your request as “urgent” in your message, and we will escalate it for resolution within 24 hours of receipt.
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Order Status Updates: You can track your order in real time via the shipping confirmation link sent to your email (orders process within 1–3 business days, with delivery in 6–12 days globally, all with free shipping). If you don’t receive a tracking link or need help interpreting delivery timelines, our team will provide clarification promptly.
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Address Modifications: Request shipping address changes before your order enters fulfillment (within 24 hours of payment confirmation). Once dispatched, address adjustments are subject to carrier policies, and we will assist in coordinating with the delivery provider where possible.
Our team can provide general guidance on supplement selection (e.g., products for hormone balance, fitness recovery, or performance support) based on product labeling and common use cases. Note that we do not offer medical or personalized health advice—always consult a healthcare provider for guidance tailored to your individual needs.
We streamline the return process to align with our 60-day return policy:
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Return Authorization: Contact support to request a Return Authorization Number (RAN) and free return shipping instructions for eligible, unopened products.
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Refund Updates: Once your return is inspected and approved, we will process your refund within 5–10 business days (in USD, to your original payment method). Our team will notify you via email when the refund is initiated, and we can address delays with your financial institution if needed.
If your initial support request is not resolved to your satisfaction:
- Request to escalate your case to a senior support agent within 3 business days of the initial response.
- For wholesale partners, escalate to our account manager via wholesale@alaninumall.com for priority review of business-critical issues (e.g., delayed bulk shipments, inventory discrepancies).
We commit to providing a final resolution for escalated cases within 3–5 business days of escalation.
We welcome your feedback on our products and service. Share suggestions or concerns via the website’s feedback portal—your input helps us refine our offerings and enhance support for the entire
alaninumall.com community.
Our customer service team does not provide:
- Medical, nutritional, or legal advice related to supplement use or business partnerships.
- Support for purchases made through unauthorized third-party resellers (all such inquiries must be directed to the original seller).
